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Terms of Service

Last updated: 26 September 2026

This page is a courtesy translation. Only the French version is legally binding.

Article 1 — Identification of the Publisher

This service is published by:

Reviewser
72 avenue Émile Van Becelaere
1170 Watermael-Boitsfort, Belgium
Email: [email protected]
Website: https://www.reviewser.io

Hereinafter referred to as “Reviewser”, “the Publisher”, “we” or “our”.

Article 2 — Purpose and Scope

These general terms of use and sale (hereinafter the “Terms”) govern access to and use of the Reviewser SaaS platform (hereinafter “the Service”), accessible at https://www.reviewser.io.

Reviewser is a B2B platform for the aggregation, analysis and management of customer reviews originating from third-party platforms (Google Business Profile, Uber Eats, Deliveroo, and any other platform added subsequently).

These Terms apply exclusively to professional clients (B2B). Any natural or legal person accessing the Service in a professional capacity (hereinafter “the Client”) is deemed to have read these Terms and to have accepted them without reservation, by ticking the box provided for that purpose upon subscription.

Article 3 — Description of the Service

Reviewser provides the Client with access to an online platform enabling the Client to:

  • Connect third-party platform accounts (Google Business Profile, Uber Eats, Deliveroo, etc.) via APIs or authorised integrations
  • Centralise and view customer reviews originating from those platforms
  • Analyse review trends, scores and content
  • Generate draft replies to reviews
  • Export the collected data in CSV or JSON format
  • Connect users with one another and enable them to organise visits to their establishments
  • Receive alerts

Access to the Service is conditional upon subscribing to a plan among those available at https://www.reviewser.io.

Article 4 — Licence of Use

Reviewser grants the Client, for the duration of its subscription, a non-exclusive, non-assignable and non-transferable licence to use the Service, limited to the number of users and establishments provided for in the subscribed plan.

This licence does not entail any transfer of intellectual property. The Client undertakes not to:

  • Reproduce, copy, resell or sub-license the Service to third parties
  • Access the source code of the Service, decompile or disassemble it
  • Use the Service for unlawful purposes or purposes contrary to these Terms
  • Circumvent the security or authentication mechanisms of the Service

Article 5 — Intellectual Property

5.1 Property of the Publisher

All elements comprising the Service (source code, interface, algorithms, trademarks, logos, documentation) are the exclusive property of Reviewser and are protected by Belgian and international intellectual property law. Any unauthorised reproduction or use is strictly prohibited.

5.2 Ownership of the Client’s Data

The data imported, generated or processed by the Client via the Service remains entirely the Client’s property. Reviewser acquires no intellectual property rights over such data.

Reviewser formally undertakes not to use the Client’s data (reviews, listing information, histories) to train artificial intelligence models or for its own commercial purposes, save with the Client’s prior written consent.

Article 6 — Account Creation and Client Obligations

To access the Service, the Client must create an account by providing accurate and up-to-date information. The Client is responsible for the confidentiality of its login credentials.

The Client undertakes to:

  • Use the Service in accordance with these Terms and applicable laws
  • Not share its access credentials with unauthorised third parties
  • Immediately inform Reviewser of any unauthorised access to its account
  • Ensure that it holds the necessary authorisations from the third-party platforms (Google, Uber Eats, Deliveroo) to connect its accounts to the Service

Article 7 — Prices, Invoicing and Payment

The applicable rates are those displayed at https://www.reviewser.io at the time of subscription. All prices are stated exclusive of tax. Applicable VAT will be added upon invoicing, in accordance with the legislation in force.

Payment is made by bank card via our secure payment provider (Stripe or equivalent). Reviewser does not store the Client’s bank card details.

In the event of non-payment, Reviewser reserves the right to suspend access to the Service after a formal notice has remained without effect for 7 days.

Article 8 — Term, Renewal and Termination

8.1 Term

The subscription is taken out for the term chosen by the Client (monthly or annual) and takes effect on the subscription date.

8.2 Tacit Renewal

Unless terminated beforehand, the subscription is automatically renewed upon expiry for an identical term. The Client will be informed by email at least 30 days before the automatic renewal date.

8.3 Termination by the Client

The Client may terminate its subscription at any time from its personal account area or by sending an email to [email protected], with notice as follows:

  • Monthly subscription: termination effective at the end of the current month
  • Annual subscription: termination effective at the end of the current annual period, without pro rata refund

8.4 Termination by Reviewser

Reviewser may terminate the contract upon 30 days’ notice, or immediately in the event of a serious breach of these Terms by the Client.

Article 9 — Availability of the Service (SLA)

Reviewser undertakes to deploy all reasonable means to ensure the availability of the Service. For information purposes, Reviewser targets an availability rate of 99.5% per month, excluding scheduled maintenance.

Scheduled maintenance will be announced at least 48 hours in advance, by email or by notification within the application.

Exclusions: the availability of the Service may be affected by factors beyond Reviewser’s control, in particular:

  • Interruptions to or modifications of third-party APIs (Google Business Profile, Uber Eats, Deliveroo, etc.)
  • Cases of force majeure (see Article 13)
  • The Client’s acts or omissions

Reviewser does not guarantee the continuity of features that depend on third-party APIs. In the event that an API is modified, restricted or removed by a third-party provider (in particular Google), Reviewser may not be held liable for the partial or total degradation of the features concerned.

Article 10 — Reversibility and Fate of Data upon Termination

In the event of termination of the contract, for any reason whatsoever, the Client has the possibility of retrieving its data (customer reviews, tags, draft replies) using the standard export feature (in CSV or JSON format) available in its personal account area.

This feature remains accessible for a period of 30 days following termination of the subscription.

Beyond this 30-day period, Reviewser will proceed with the permanent deletion of the Client’s data and will no longer be able to provide a copy of it.

Reversibility is carried out entirely by the Client on its own and is included in the price of the subscription.

Article 11 — Liability and Limitation of Liability

11.1 Obligation of Means

Reviewser is subject to an obligation of means (best-efforts obligation) and not an obligation of result. Reviewser does not guarantee that the Service will be free from errors, interruptions or data loss.

11.2 Cap on Liability

Reviewser’s liability, whatever its cause, is limited to the total amount of the subscriptions paid by the Client over the 12 months preceding the event giving rise to the damage.

This cap does not apply in the event of:

  • Gross negligence or wilful misconduct on the part of Reviewser
  • Breach of the GDPR causing harm to the Client
  • Harm to human life

11.3 Exclusion of Indirect Damages

Under no circumstances may Reviewser be held liable for indirect damages, in particular: loss of turnover, loss of profits, loss of clientele, harm to the Client’s image or reputation.

Article 12 — Personal Data and Processing (DPA)

12.1 Capacity of the Parties

Within the framework of the Service, where the Client processes via the platform personal data relating to its own customers (review authors, consumers), Reviewser acts as data processor within the meaning of Article 28 of the GDPR, and the Client as data controller.

12.2 Reviewser’s Obligations as Data Processor

In accordance with Article 28 of the GDPR, Reviewser undertakes to:

  • Process personal data only on the documented instructions of the Client
  • Implement appropriate technical and organisational measures to ensure the security of the data
  • Not engage sub-processors without the Client’s prior authorisation (current sub-processors are listed in the privacy policy)
  • Notify the Client as soon as possible in the event of a data breach
  • Delete or return all personal data at the end of the contract

12.3 Transfers Outside the EU

Certain Reviewser sub-processors (in particular Cloudflare and Resend) are established outside the European Union. These transfers are governed by Standard Contractual Clauses (SCCs) approved by the European Commission.

For any question relating to the processing of personal data, please refer to Reviewser’s privacy policy.

Article 13 — Force Majeure

Neither party shall be held liable for a failure to perform its contractual obligations resulting from a case of force majeure, that is to say an event beyond its reasonable control, which it could not reasonably have foreseen at the time the contract was concluded and the consequences of which it could not avoid or overcome. This includes in particular: natural disasters, acts of terrorism, pandemics, general strikes, failures of telecommunications networks and governmental decisions.

The party prevented from performing must notify the other as soon as possible. If the case of force majeure persists beyond 30 days, either party may terminate the contract without indemnity.

Article 14 — Amendment of the Terms

Reviewser reserves the right to amend these Terms at any time. In the event of a substantial amendment, the Client will be informed by email at least 30 days before the new terms come into force.

Continued use of the Service after this period constitutes acceptance of the new Terms. In the event of refusal, the Client may terminate its subscription free of charge within the notice period.

Article 15 — Applicable Law and Competent Jurisdiction

These Terms are governed by Belgian law.

In the event of a dispute relating to the interpretation or performance of these Terms, the parties undertake to seek an amicable solution. Failing an amicable agreement within a period of 30 days, the dispute shall be submitted to the exclusive jurisdiction of the courts of the judicial district of Brussels (Belgium).

Article 16 — Miscellaneous Provisions

  • Severability: if any clause of these Terms is declared void or unenforceable, the remaining clauses shall remain in force.
  • Entire agreement: these Terms, the privacy policy and, where applicable, any purchase order, constitute the entire agreement between the parties.
  • No waiver: the fact that Reviewser does not invoke a provision does not constitute a waiver of that provision.
  • Language: in the event of translation, the French version shall prevail.

Article 17 — Contact

For any question relating to these Terms:

Reviewser
72 avenue Émile Van Becelaere, 1170 Watermael-Boitsfort, Belgium
[email protected]

By subscribing to the Reviewser Service, the Client acknowledges having read, understood and accepted these general terms of use and sale without reservation.