« J'ai attendu 25 minutes pour un simple menu. »
Waiting timeCustomer Experience Intelligence · multi-site networks
Your customers already tell you what's wrong. Reviewser tells you where, why and what to do.
Reviewser turns thousands of Google, Deliveroo and Uber Eats reviews into prioritised operational problems, and alerts the right manager before they spread across your network.
- Free audit, no commitment
- FR · NL · EN
- Hosted in the EU · GDPR
All your reviews, from every platform, analysed continuously:
- Deliveroo
- Uber Eats
- + your future sources
Waiting timeWelcomeFood qualityCleanlinessValue for moneyOrder errorCheckout queueFriendlinessTemperature
RestroomsDelivery timePortionsAvailabilitySpeed of servicePromotionsHygieneAtmosphere
The problem
The problem isn't a lack of data. It's too much of it.
A chain of 100 locations receives thousands of reviews a month, in several languages and on several platforms. Nobody can read them all, and the signals that matter get lost in the noise.
10,000
customer reviews every month for a network of 100 locations, across Google, Deliveroo and Uber Eats.
0
Illustrative exampleoverview showing which locations have a problem, which one, and who should act.
Question 01
Which location is slipping?
Before it shows in the revenue.Question 02
Is it temporary or structural?
One bad Saturday, or a real drift?Question 03
How does it compare to the network?
Compare, don't just measure.Question 04
Which problem keeps coming back?
And who needs to step in, now.Without Reviewser
- 2,610 unread reviews this quarter
- 46 locations to keep an eye on
- 3 platforms, 3 languages
- 0 view of the whole network
With Reviewser
- 3 priority problems identified
- 5 affected locations, named
- 2 emerging trends detected
- 1 alert sent to the right manager
Illustrative exampleSee what Reviewser finds in my network
How it works · 30 seconds
From customer review to action, in seven steps.
Follow one real problem, from the raw review to the decision. Click a step or let it play.
Illustrative data
reviewser · Belgian network
Step 01 / 07
2,610 reviews. 46 locations. 3 languages.
Google, Deliveroo, Uber Eats: every review flows into Reviewser continuously. Here are four among thousands.
J'ai attendu 25 minutes pour un simple menu.
Order took forever to arrive, food was cold.
Une seule caisse ouverte un samedi midi…
Veel te lang gewacht op mijn bestelling.
One product, five reasons to adopt it
Which question do you need answered?
Reviewser sends the right information to the right level of the organisation. Pick your role.
Regional manager
Which location needs my attention today?
You oversee 10 to 40 locations. You can't read every review, but you need to know where to step in, and fast.
Know which location needs you before the problem grows.
What you see in Reviewser
- ALERTTrends by area, routed to you
- RANKINGYour sites sorted by priority
- CAUSEThe exact problem, with the source reviews
Smart alerts
Fewer notifications. More decisions.
Most monitoring tools fire on every negative review. After three weeks, nobody reads them any more. Reviewser only interrupts you when a real problem is forming.
36 h
Built-in anti-spam. The same alert cannot repeat for 36 hours. Your managers stay attentive, because every alert counts.
- Critical
A single review is enough.Hygiene, safety, serious incident: immediate alert.
→ Site manager - Operational
2 mentions in 24 h.The same problem recurs at the same location.
→ Site manager - Trend
3 mentions in 3 days.A drift is setting in: there's still time to act.
→ Regional manager - Macro
Several locations affected.The problem is systemic, not local.
→ Head of operations
AI Search · sourced
Ask your network a question. Every answer comes with proof.
No “magic” answers: every statement links back to the real reviews behind it. You can check, quote and act with confidence.
Brussels Louise accounts for 38% of the area's negative reviews1. The main reason is waiting time at weekends2, followed by food temperature on deliveries3.
REVIEW 1 · GOOGLE« Vingt-cinq minutes pour un menu, un samedi… »
REVIEW 2 · GOOGLE« Une seule caisse ouverte à midi. »
REVIEW 3 · DELIVEROO« Frites froides à l'arrivée. »
Illustrative data
Seven modules. One question at a time.
Not another dashboard. Answers.
Each module answers a single business question. You don't have to decode 25 charts to know what to do on Monday morning.
01 · Prioritisation
Module · Problem prioritisationStop treating symptoms. Find the problems that matter.
Reviewser's 17 operational categories group “20 minutes' wait”, “only one till open” and “service too slow” under one problem: waiting time.
- Service
- Product
- Waiting
- Cleanliness
- Price
- Staff
02 · Alerts
Module · Manager alertsBe warned before it spreads.
Four severity levels, routed to the right manager.
03 · Benchmark
Module · Internal benchmarkFind out who's winning, and why.
Compare every location with the rest of the network.
04 · AI Search
Module · AI SearchAsk your network like you'd ask a colleague.
Answers in plain language, with their sources.
05 · Review inbox
Module · Review inboxLeave no customer voice unanswered.
Every review, from every platform, in one place. The AI drafts the replies.
06 · Locations
Module · Location analysisEvery site, its strengths and weaknesses.
A map of all your locations, with their score and what's pulling them down.
07 · Network view
Module · OverviewThe health of your network on one screen.
For leadership: what works, what doesn't, where to act.
See these modules on my network's data
Start with the CX audit →Why Reviewser
Signal, not noise.
The big platforms help you manage everything.Reviewser helps you understand what matters.
| Criterion | Reviewser | General reputation platforms | Excel + home-made dashboards |
|---|---|---|---|
| Built for | Operations in multi-site networks | Local marketing and reputation | An analyst, case by case |
| What you get | Prioritised operational problems | Sentiment scores and volumes | Tables to interpret |
| Alerts | 4 levels, 36 h anti-spam, routed by role | Often one alert per review | None |
| Trust in the AI | Every answer is sourced | Varies by module | — |
| Getting started | One question per module | Many features to configure | Hours every month |
| Price | Public, per location | Usually on quote | Hidden cost: managers' time |
Calculator
What does flying blind cost you?
Estimate the time your managers spend today reading, sorting and reporting on reviews, and what Reviewser can give back to them.
Plan considered
Current cost of manual analysis€4,400 / month
Time given back to your managers64 h / month
Reviewser subscription€2,500 / month
Estimated net gain every month+€1,020that's €12,240 a year, and 768 hours given back to your teams
Check these figures on my network Assumption: Reviewser automates 80% of the time spent reading, sorting and reporting. This does not include the value of problems caught earlier (reviews avoided, customers retained), often the main gain.
Transparent pricing
One price per location. No surprises.
Choose the plan that matches the level of steering you need. The total scales with the size of your network.
Site
For location managers
€40/ location / month
Your network: €600 / month
- All modules
- Sourced AI Search
- Manager alerts, 4 levels
- AI-drafted review replies
Regional
For regional operations
€50/ location / month
Your network: €750 / month
- Everything in Site
- Benchmark across locations
- Onboarding support
Network
For national and multi-country teams
€65/ location / month
Your network: €975 / month
- Everything in Regional
- Comparison across regions
- Multi-country
- No setup fees
- Public pricing, excl. VAT
- Free audit before any commitment
A fair-use cap applies to AI features. Your remaining usage is always visible in the app: no surprise invoices.
Security · built for large networks
Your data stays your data.
The answer your CIO expects, without having to ask for it.
European hosting, GDPR-compliant
Your reviews and analyses are hosted in the European Union.
Proprietary AI infrastructure
The models run on our own infrastructure. Your reviews are never sent to a third-party AI provider and never train any model.
Strict customer isolation
Isolation is enforced by the database itself: two customers cannot see each other's data, even in the event of an application bug.
Scoped access
Each manager only sees their locations, their region, their country.
CX audit of your network · free
Give us your network. We'll show you what's wrong.
We analyse your locations' public reviews and deliver, within 5 working days, a report you can present to your leadership.
- 01The 10 problems weighing most on your customer experience
- 02The locations that are slipping, ranked by priority
- 03Emerging trends and gaps between regions
- 04Three priority actions, with figures
- 1 · Audit
- 2 · 30-min debrief
- 3 · Pilot
- 4 · Rollout
Frequently asked questions
Before you get started.
How long does it take to deploy Reviewser?
You just connect your location listings. Reviewser then analyses your existing review history: the first problems surface from that analysis.
Do we need a data team or an IT integration?
No. Reviewser connects to your existing review platforms. No development is needed on your side.
How does the AI handle French, Dutch and English?
Each review is analysed in its original language and filed into the same 17 categories, so your locations in Ghent, Liège and Brussels can be compared on a common basis.
Can I trust the AI's answers?
Yes, because you can check them: every AI Search answer cites the reviews behind it.
How is this different from my current reputation platform?
Reputation platforms help you manage and reply to reviews. Reviewser focuses on what they reveal: the operational problems, how serious they are, and which manager should act. The two approaches can coexist.
Is there a minimum commitment?
The subscription is monthly or annual, your choice. On a monthly plan, you can cancel at the end of any month. And the CX audit is free, with no commitment at all.
From noise to signal
Discover what your reviews are trying to tell you.
Get the CX audit of your network: the priority problems, the locations concerned and the first actions to take.
Know · Understand · Act